We offer standard shipping option. Shipping carriers and estimated delivery times will be displayed at checkout.

Standard shipping takes 3-5 business days within West Malaysia, 5-7 business days to East Malaysia, and international delivery times vary by location, with potential additional customs charges.

Yes, we ship worldwide. International shipping rates and estimated delivery times will be calculated at checkout.

Shipping costs vary based on location, shipping method, and order size. You can view the exact shipping cost at checkout before completing your purchase.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

If your package is delayed beyond the estimated delivery time, please contact our support team. If your package is lost, we will work with the shipping carrier to resolve the issue.

We accept major credit/debit cards, PayPal, and other secure payment options. The available methods will be shown at checkout.

We process orders quickly, so any changes or cancellations must be requested before the shipment status changes. Please contact our support team as soon as possible for assistance.

You can check your order status by logging into your account or using the order tracking link provided in your confirmation email.

Yes! We frequently offer discounts and promotions. Follow us on social media to stay updated.

Yes, we use industry-standard encryption and secure payment gateways to ensure your payment information is safe.

We accept returns within 2 days of delivery. Items must be unused, in their original packaging, and include all accessories. To ensure a smooth return process, we recommend recording a video while unpacking the parcel. Customers are responsible for return shipping costs unless the item received is defective or incorrect.

To request a return or exchange, contact our support team with your order details. We will provide instructions for returning your item.

If you receive a defective, damaged, or incorrect item, please notify us within 2 days of delivery and provide photos and a video of the issue. We will arrange for a replacement or refund. For a seamless resolution, we strongly advise recording a video while unpacking the parcel.

Once we receive your returned item, we will process your refund within 7-14 business days. The refund will be credited to your original payment method.

Yes, exchanges are allowed for sizing or colour issues. Contact us to check availability and arrange the exchange. Customers are responsible for return shipping costs.

All sale items are generally non-returnable and non-refundable.